DELIVERY
Here are our most popular delivery options. We do have other delivery options available to us so if you do have a special or urgent request please call our offices on (01623) 654242 or email customer.services@proskins.co.uk
PLEASE NOTE: UNFORTUNATELY, WE ARE UNABLE TO DELIVER TO PO BOXES
UK STANDARD DELIVERY
(3-5 working days) – £3.95 (FREE for orders over £60*)
Your order will arrive at your delivery address up to 5 working days after we’ve received and processed your payment. You’ll receive a dispatch email and an email with tracking information from us so that you can track you parcels progress during delivery. Deliveries are made Monday to Friday.
Please note that during sale and promotional periods standard delivery can take up to 7 working days to reach you.
Exceptional circumstances beyond our control such as extreme weather conditions, courier delays/failures or IT system failures may cause your order to take longer to deliver.
Please note this service is only available for UK Mainland customers.
*FREE SHIPPING ON ALL ORDERS OVER £60 – UK MAINLAND ONLY
UK EXPRESS DELIVERY
(1-5 working days) – £6.95
We will always aim to dispatch express delivery orders the next working day if we’ve received and processed your payment by 12pm. This can however take up to 3 working days. If you are shopping at the weekend your order will processed on Monday. Orders placed on a Bank Holiday will be processed the next working day. Deliveries are made between 8am and 8pm, Monday to Friday.
Whilst we will always endeavour to fulfil all express deliveries the very next day there may be occasions beyond our control, such as courier delays/failures, extreme weather conditions or IT system failures that means it’s not possible to guarantee this.
Once your order leaves us you’ll get a dispatch confirmation email and order tracking details from us. You’ll also get an email from our Courier once the order is shipped and text updates if you supply a mobile number.
For more information or to check the progress of you delivery please visit our couriers website or download their App from your preferred App Store: https://www.dpdlocal.co.uk/
Please note this service is only available for UK Mainland customers and may not be available during sale and promotional periods. We will however disable this service on our website during these times. We do apologise for any inconvenience caused.
NORTHERN ISLANDS, HIGHLANDS AND ISLES STANDARD DELIVERY
(1-5 working days) – £5.95
Your order will arrive at your delivery address up to 5 working days after we’ve received and processed your payment. You’ll receive a dispatch email and an email with tracking information from us so that you can track you parcels progress during delivery. Deliveries are made Monday to Friday.
Please note that during sale and promotional periods standard delivery can take up to 8 working days to reach you.
Exceptional circumstances beyond our control such as extreme weather conditions, courier delays/failures or IT system failures may cause your order to take longer to deliver.
INTERNATIONAL DELIVERY
International orders are dispatched via Royal Mail or DHL tracked service. We will always try to deliver your products as quickly as possible, but as we are shipping from the UK, please allow 10-20 working days for your order to arrive. You’ll receive a dispatch email and an email with tracking information so you can track your parcels delivery progress.
Please note that orders delivered outside of the UK may be subject to customs charges.
Europe
Europe – Zone 1
- Belgium
- The Channel Islands
- France
- Germany
- Ireland Republic of
- Luxembourg
- Monaco
- Netherlands
DHL Tracked – £15
Standard Royal Mail – £10.95
Europe – Zone 2
- Austria
- Andorra
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- Greece
- Hungary
- Italy
- Latvia
- Lithuania
- Malta
- Poland
- Portugal
- Romania
- San Marino
- Slovakia
- Slovenia
- Spain
- Sweden
DHL Tracked – £17
Standard Royal Mail – £10.95
Rest Of The World
Rest Of The World – Zone 1
- Canada
- Hong Kong
- Japan
- South Korea
- Malaysia
- New Zealand
- Singapore
- South Africa
DHL Tracked – £25
Standard Royal Mail – £15.95
Rest Of The World – Zone 2
- Albania
- Bahrain
- Bangladesh
- Belarus
- Bhutan
- Bosnia Herzegovina
- Cambodia
- China, Peoples Rep.
- Faroe Islands
- Gibraltar
- Greenland
- Iceland
- India
- Indonesia
- Israel
- Kosovo
- Kuwait
- Laos Peoples Dem. Rep
- Liechtenstein
- Macau
- Macedonia
- Mexico
- Moldova, Rep of
- Montenegro
- Myanmar (Burma)
- Nepal
- Norway
- Oman
- Philippines
- Qatar
- Russian Federation
- Singapore
- Sri Lanka
- Switzerland
- Taiwan
- Thailand
- Turkey
- Ukraine
- United Arab Emirates
- Vietnam
- Afghanistan
- Algeria
- American Samoa
- Angola
DHL Tracked – £25
Standard Royal Mail – £15.95
Rest Of The World – Zone 3
- Anguilla
- Antigua
- Argentina
- Armenia
- Aruba
- Azerbaijan
- Bahamas
- Barbados
- Belize
- Benin
- Bermuda
- Bolivia
- Bonaire
- Botswana
- Brazil
- Brunei
- Burkina Faso
- Burundi
- Cameroon
- Cape Verde Islands
- Cayman Islands
- Central African Rep.
- Chad
- Chile
- Co. of N. Mariana Islands
- Colombia
- Comoros Islands
- Congo
- Congo, Dem. Rep.
- Cook Islands
- Costa Rica
- Cuba
- Curacao
- Djibouti
- Dominica
- Dominican Rep.
- East Timor
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Ethiopia
- Falkland Islands
- Fiji
- French Guiana
- Gabon
- Gambia
- Georgia
- Ghana
- Grenada
- Guadeloupe
- Guam
- Guatemala
- Guinea Rep.
- Guinea-Bissau
- Guyana
- Haiti
- Honduras Rep.
- Iran
- Iraq
- Ivory Coast
- Jamaica
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Korea, D.P.R of (North)
- Kyrgyzstan
- Lebanon
- Lesotho
- Liberia
- Libya
- Madagascar
- Malawi
- Maldives
- Mali
- Marshall Islands
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Micronesia, Fed States Of
- Mongolia
- Montserrat
- Morocco
- Mozambique
- Namibia
- Nauru, Rep of
- Netherlands Antilles
- Nevis
- New Caledonia
- Nicaragua
- Niger
- Nigeria
- Niue
- Pakistan
- Palau
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Puerto Rico
- Reunion, Island of
- Rwanda
- Samoa
- Sao Tome & Principe
- Saudi Arabia
- Senegal
- Seychelles
- Sierra Leone
- Solomon Islands
- Somalia
- Somaliland Rep. Of
- South Sudan
- St Barthelemy
- St Eustatius
- St Helena
- St Kitts
- St Lucia
- St Maarten
- St Vincent
- Sudan
- Suriname
- Swaziland
- Syria
- Tahiti
- Tajikistan
- Tanzania
- Togo
- Tonga
- Trinidad & Tobago
- Tunisia
- Turkmenistan
- Turks & Caicos Islands
- Tuvalu
- Uganda
- Uruguay
- Uzbekistan
- Vanuatu
- Venezuela
- Virgin Islands, British
- Virgin Islands, US
- Yemen
- Zambia
- Zimbabwe
DHL Tracked – £32
RETURNS & EXCHANGES
For you to receive a refund or exchange, you must return your Proskins product(s) to us in new condition (unused and tags still attached) within 14 days of you receiving the goods*. (This excludes the return shipping time). You may then request either an exchange, a refund of any money paid or a credit note to purchase subsequent products from
www.proskins.co
* This does NOT apply to our TV Advert High Waisted Leggings Offer – money back guarantee after 56 days
Please repack the item(s) in their original packaging and include the filled out Returns Form received with the order.
All returns should be sent to: The Returns Department, Proskins Ltd., Intake Business Centre, Kirkland Avenue, Mansfield, NG18 5QP, UK.
Please ensure you obtain a receipt as proof of posting from a post office or myHermes ParcelShop. Please keep the receipt in a safe place as claims for lost returns may be refused if there is no proof of posting.
Please allow up to three weeks once you have returned your item(s) for the refund to be credited or your exchange processed.
PLEASE NOTE: DUE TO HYGIENE REASONS WE ARE UNABLE TO ACCEPT RETURNED SNOODS AND FACE MASKS
Your statutory rights are not affected by this policy.
Please visit www.royalmail.com/track-my-return to arrange your return – Free Returns UK only*
*To access our FREE UK returns you must use the Royal link provided, if you can not use this link then unfortunately you will have to return the order at your own cost.
